Dress Up offers free shipping Australia wide and on all international orders over $500. A flat rate of $35 applies to orders under $500 for the rest of the world.
Orders will be dispatched following the successful processing of your credit card payment and address details. This ensures your safety and ours against credit card fraud. We aim to process and ship all orders within 24 hours during normal business hours between Monday and Friday. Purchases made on weekends or public holidays will be processed on the following business day. During busy sale times, please allow 72 hours for your order to be processed and shipped.
We ship national orders via the Australia Post express service. Customers in major metropolitan areas should receive deliveries the following business day. Allow between 1-3 business days for regional or rural deliveries. Dress Up cannot be held responsible for any delay in delivery of your parcel caused by Australia Post. To ensure your order is received safely, you must supply an address where there is somebody to sign for the parcel at all times.
International orders are shipped via the Australia Post express international service. A signature is required upon delivery. Transit times are between 3-10 business days.
The customer is liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Dress Up will not be held responsible for any additional charges incurred by your country. Customs policies vary widely from country to country; please contact your local customs office for more information.
Once your order has been processed you will receive an order confirmation via email. You will receive a second email notifying you when your order has been shipped, including a tracking number so that you can follow your parcel’s progress.
We accept Visa, Mastercard and American Express credit card payments.
All prices include GST. All product prices and payments made on this site are in Australian Dollar currency ($AUD).
All clothing by Dress Up is made in AUSTRALIA.
Register an account to become a VIP! After making one or more purchases to equal over $1000, you will become a Dress Up VIP and receive a 10% discount on all future purchases.
We accept returns (excluding final sale items) on items which are not worn, altered, washed or damaged. All tags must remain in place. Please try on your purchases for size and fit in a clean indoor environment and take care to ensure clothing does not make contact with any makeup. We can not accept any returned items that have been marked or damaged.
If you would like to exchange or return a product for any reason, contact us within 48 hours of receiving your order. Email your return request to email@example.com so that we can issue a return authorisation (RA) number, and arrange any items you may wish to purchase in exchange. Write your RA number on your returns card and include this with your carefully packaged item. The item must be posted to us within 7 days from your initial receipt of the order.
Any returns posted after being in your possession for longer than 7 days will not be accepted. Any returned items that are not accompanied by an official returns authorisation (RA) number will not be accepted.
We advise customers to send returns by a registered form of Australia Post (Registered Post or Express Post) or recognised courier and keep your ‘Tracking Number’. We cannot be held responsible for goods that are lost or damaged in transit. All postal costs for returned goods are payable by the customer and will be reimbursed by Dress Up only in the case of damaged, faulty or incorrectly supplied goods.
Once returned items have been received they will undergo quality review and when cleared, you will either be sent your new items (for exchange) and charged/refunded the subsequent amount if items differ in price, or refunded the full amount to the credit card used to make the original purchase.
We thoroughly check all items to ensure they are in perfect condition before shipped, and each garment is packed carefully. However, we advise customers to check garments thoroughly upon receipt, before removing any attached tags and before disposing of any original packaging. Any claim for damage to items received or shortage in shipment must be notified to Dress Up via email within 48 hours of receiving goods; claims after this period will be rejected.
Please post all returns, carefully folded and securely packaged to:
Level 1, 78 Islington Street
Collingwood, VIC 300
When ordering we want you to feel confident that we are committed to protecting your privacy and keeping personal information completely safe.
We only gather information that is necessary for processing you order, contacting you regarding your transaction and promotions and news relating to Dress Up if you have selected to sign up to our mailing list. Your privacy is important to us and your information will not be provided to any third party or outside organisation.
Personal information will be managed confidentially & securely. No credit card information is retained by us.
The Dress Up Online Store is a registered verified site that provides a secure session within our shopping checkout. To make your shopping experience safe and secure we use Secure Socket Layer (SSL) technology. When SSL is enable you will see a little padlock at the top of the browser.
This Website is owned and operated by Dress Up By Stephanie Downey Pty Ltd (ABN 886 1318 0680,), trading as dressup.net.au.
Dress Up By Stephanie Downey reserves the right at any time and without notice, to alter, remove or add to this website, including these terms and conditions of use.
Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct.
Purchases made are for personal use only and must not be resold or used for commercial benefit.